Hostage Negotiation Techniques for Everyday Life

You never know when you’ll need it… six hostage negotiation techniques that apply across 5 steps:

  1. Listen
  2. Empathy
  3. Rapport
  4. Influence
  5. Change

[I thought there might be a final step, #6 = Give up and start shooting… but it seems not…]

http://theweek.com/article/index/260729/6-hostage-negotiation-techniques-that-will-get-you-what-you-want

Also applies to many other situations too!

Even more detail  here (PDF)

 

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