Hostage Negotiation Techniques for Everyday Life

You never know when you’ll need it… six hostage negotiation techniques that apply across 5 steps:

  1. Listen
  2. Empathy
  3. Rapport
  4. Influence
  5. Change

[I thought there might be a final step, #6 = Give up and start shooting… but it seems not…]

Also applies to many other situations too!

Even more detail  here (PDF)